Shipping & Returns

EXCEPTIONAL NUTRACEUTICALS SHIPPING & RETURNS POLICY

 

PACKING
All orders will be packed to EXCEPTIONAL NUTRACEUTICALS specifications regarding tape, filler, and box size/quantity. Orders will be packed in unmarked boxes.  EXCEPTIONAL NUTRACEUTICALS may split shipments to optimize shipping.


RETURNS POLICY
If you desire to return a product please contact EXCEPTIONAL NUTRACEUTICALS by using our Product Returns form to supply us with the following information:
• Invoice number
• Product description, item # and quantity
• Dates of purchase ( all returns must be must be within 7 days of purchase)
• Reason for return (damage, incorrect item, etc.)

After EXCEPTIONAL NUTRACEUTICALS receives the above four items it will issue an RA#. Such RA# will be provided within 3 business days. It is required that the end-user marks the outside of returned boxes with the RA #; Packages without RA #'s clearly marked on packages will be refused.
All returns must be mailed within 7 days from when customer receives RA #.
Customers are responsible for shipping charges on products being returned due to customer error or end-user dissatisfaction.
In the event of missing products, EXCEPTIONAL NUTRACEUTICALS must be contacted within 24 hours.
No COD returns will be accepted.
A 10% restocking fee will be applied to all end user returns not due to damage or incorrectly shipped items.
Returned merchandise must not be marked in any manner, must be unopened with the seal intact and in a resalable condition.
Closeout and Discontinued items may not be returned.
No Cash refunds given on returns.

DAMAGES
EXCEPTIONAL NUTRACEUTICALS is not responsible for damages due to elements out of its control, such as melted bars. We will not ship drinks in glass containers. Customers must contact EXCEPTIONAL NUTRACEUTICALS regarding damages within 24 hours of delivery.

OUT-OF-STOCK PRODUCT POLICY

Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. Split shipments may be required in the event the order cannot be shipped complete from one warehouse.

DISCLAIMER
Terms and conditions of this agreement are subject to change without notice. Please visit our web site for updates and further information: ExceptionalNutra.com

PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product.

PLEASE NOTE: The information provided on EXCEPTIONAL NUTRACEUTICALS website is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor's web site.
* EXCEPTIONAL NUTRACEUTICALS gladly accepts AMEX, DISC, VISA, and MasterCard ** List of items unable to ship is subject to change without notice.

ORDER PROCESSING
EXCEPTIONAL NUTRACEUTICALS Store is unable to make any alterations to orders after they have been submitted.


ORDER CANCELLATION
Order cancellation requests must be emailed to EXCEPTIONAL NUTRACEUTICALS within 30 minutes of the submission of the original PO. EXCEPTIONAL NUTRACEUTICALS cannot guarantee any cancellations received after 30 minutes of the submission of the original PO.


SHIPPING POLICIES
Every effort will be made to use the shipping option chosen at checkout, however, EXCEPTIONAL NUTRACEUTICALS reserves the right to make changes if necessary.  Any order qualifying for FREE shipping will be sent via the cheapest available option at the sole discretion of EXCEPTIONAL NUTRACEUTICALS. EXCEPTIONAL NUTRACEUTICALS may split shipments to optimize shipping.  Any address changes, cancellations or delivery interceptions to processed orders will incur a $10.00 charge. All orders returned to EXCEPTIONAL NUTRACEUTICALS due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee.

UPDATES
The most recent version of this document is always available at:  http://exceptionalnutra.com/shipping-returns